Kevah for Windows Mobile 6 : Tips and Tricks

List below are Tips and Tricks  for using your Smartphone.  Click on the relevant subject to read more.

Clean and Repair

After several weeks or months of use you may notice that your mobile device isn't running as fast as it once was when you first removed it new from the box........so its time to clean up your temporary files.

Using your smart phone, much like your computer, creates temporary files for your applications to run and usually hides them away in a directory on your Mobile Device.

One of the most well known perpetrators of this is Pocket Internet Explorer (PIE). The "\Temp" and the "\Windows\Temp" directories, which just like the Windows Desktop version, can also hold temporary files created by programs.

The data cached by Pocket Internet Explorer can be among the greatest for consuming precious Pocket PC storage capacity. Web pages and images can often take up many megabytes of storage. Pocket Internet Explorer files are typically held in a “Temporary Internet Files” directory, much like on a desktop PC. The location of this directory is “\Windows\Temporary Internet Files”.

Deleting Pocket Internet explorer temporary files can be performed within Pocket IE itself.
To delete the files, first open Pocket IE. Then use the menus to navigate to Tools > Options…and then select the “Memory” tab. The “delete files” button will remove the content of the “Temporary Internet Files” directory.

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Stay Updated (WM6 only)

Running Windows Update

With the release of WM6, Microsoft incorporated the Windows Mobile Update feature, which lets you download important software and security updates directly. You can run Windows Update manually or set it to run automatically.

To make updates automatic, click Start, select Settings, and click Windows Update. (Select “More” or scroll through screens as needed to reach this item on the list of options.)

Click Next and then use your navigation keys to change the setting from Manual to Automatic.

Click Next, and if you already have a data plan, select “Use My Data Plan To Check For And Download Updates”. (IMPORTANT: If you select this and you don’t have a data plan, you may incur usage fees.)

Click Next, Finish, and Check Now to initiate an update check.

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ActiveSync

Solving ActiveSync being “InactiveSync”

Sometimes, for some strange reason, ActiveSync seems to become “InactiveSync”.  It will not activate when you dock your device or it just freezes, seemingly choking on some parts.  This is when you need to perform some drastic measures to get it going again.

The best remedy for a locked up ActiveSync is a free program for the PC called “ReSync”.
Here is the download link: http://www.pocketpcfaq.com/applications/resync.zip

ReSync closes and reopens ActiveSync for you in the matter of seconds so that you can easily get going again.
Generally, this will solve most ActiveSync lockups without restarting your PC.

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Just for Vista

Windows Mobile Device Center

If you are running Windows Vista, you probably noticed that ActiveSync is not available like in previous Windows versions.  Its replacement, Windows Mobile Device Center, doesn’t ship with retail versions of Vista. If you see a small pop-up window when you connect a mobile device to your Vista PC, you do not have Windows Mobile Device Center.  

Navigate on your PC, by clicking on the following link, to: Windows Mobile Device Center

From here you can Download it and install it.

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Speed dial phone numbers and applications.

You can assign phone numbers to speed dial keys.  

Go into the contact, select the phone number you want to put on a speed dial, and then choose Menu-> Add To Speed Dial.  But you can also assign applications to speed dial keys.  

From the home screen, hit Start, select the application you want, and then choose Menu-> Add To Speed Dial. 
Once you have a number or application on speed dial, you can go to the home screen and press and hold that number to call or run it.  For instance, if you assigned my ToggleBTh button to speed dial slot 2, you can turn Bluetooth on and off by just pressing and holding 2 from the home screen.

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Speed dial voicemail.  

On most phones, speed dial slot 1 is voicemail.  So you can dial your voicemail by going to the home screen and pressing and holding 1.

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How to change settings in Windows Mobile 6

The Settings folder contains a variety of utilities that give you information about your device and let you configure it. To change the settings, go to the Start >Settings folder and select the item you want to change.

The settings folder on a Smart Phone Professional is divided in three tabs:

Personal Tab: it contains utilities that let you change owner information and password, and personalize the buttons, menus, input screen, sounds and notifications, and the Today screen.

System Tab: it contains utilities that give you information about the device, including Battery Power, memory usage, third party programs installed on the device, programs currently running on the device and more.
This tab also lets you change “Advanced Settings”, including screen brightness, time and date through system clock, gain of the built-in microphone, orientation and alignment of the screen, and more.

Connections Tab: it contains setup screen for the various ways of connecting the device to other Windows Mobile devices, PCs, and wired or wireless networks.

To change the settings, go to the appropriate tab or Settings screen and select the utility you want to use.
For example, on a touch screen device you might go to Start >Settings >Personal tab and tap on the Buttons utility to change button assignments (i.e., which button launches which application).

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How to get Valorem Support to remotely connect to your Kevah for Windows Mobile phone.

Here at Valorem Systems we strive to provide the best and fastest support for Windows Mobile devices.

If you are a Kevah user and are having problems that needs to be solved on the spot or would like to be shown a Kevah or Windows mobile procedure in real time while you are using your device, just follow the steps here below:

First check if you have the “Rescue” application installed on your phone.

Just tap on “Start”, select “Programs” and look for this icon: 

If you find it, just tap on it and wait until it connects to the phone network and asks for a “six digits” pin code. This is a security number that will be used to encrypt communication and make the connection very secure.

Now, just call us on 1300 665 818 and let us know you are standing by for a “Rescue” connection.

We will ask a few questions regarding your request and immediately generate a secure “six digits” pin code for you to enter and initialize the remote connection.

Enter the pin we give you and wait a few seconds for the device to hand-shake with our mobile gateway.

You should then see the “Waiting for Technician” screen. That means that the hand-shake was successful and we can initiate the remote connection from our “Rescue” consol.

When we do, the screen on your phone changes to “You are chatting with <Technician name>”.
This is in fact similar to a PC chat. Both parties can communicate through text messages.
Pretty cool feature if you prefer to communicate with us through text.

Once we see you through the gateway, we can “launch” the remote control session.

At this point, you will be asked to allow our Technician to “Share” control of your device.

As soon as you answer “Yes”, we will be able to see your phone screen and start working on it as if we were there next to you.

As we can both interact with the device in real time, you can show us the problem you are having and we can troubleshoot it and fix it on the spot.

You can also ask us to show you any procedure or answer any questions you may have regarding your Kevah for Windows Mobile device.

What If you do not have “Rescue” already installed on your phone?

Easy! All you have to do is give us a call on 1300 665 818.

We will ask you for your mobile phone number or email address, if you can receive emails on your phone, as we can send the download link directly to your phone email box or sms.

Once you receive our sms or email, open it and tap on the link included.
Note that the message already contains the “six digits” pin you will need to use to connect to our gateway.

When asked to “continue”, select “Yes” from the bottom-left corner of your phone screen.

You are now presented with a “Download” prompt. Make sure the “Open file after download” is ticked and select “Yes”.

“Rescue” will download to your phone.

As soon as it has finished downloading, it will ask where you would like to install it on your phone.
Select “Device” and tap on “Install” in the bottom-left corner of your screen.

“Rescue” will now install on your phone.

Once it has finished installing, tap on the “ok” button on the top-right corner of your screen.
Rescue will automatically bring up the “Enter Pin” screen, ready for you to enter it and connect to our gateway.

From here just follow the last 5 steps described in the previous procedure.

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Looking After your Kevah for Windows Mobile Device

Looking after your mobile helps to ensure it has a long and productive life. There are 8 easy maintenance tips to help you get the best out of your mobile phone. All of the points below should also apply to your battery, charger and any other accessories.

Keep your mobile:

• Charged: Ensure your battery is fully charged, and then completely run it down before recharging. Recharging too early causes your battery to run out of power more quickly.
• Secure: For security reasons, enable the PIN on your SIM Card and Phone-lock on your phone to avoid unauthorized used. These security checks will also be activated when the phone is power cycled. You can check with your carrier or the phone manual for the features and also for information on blocking your SIM card and phone IMEI number if the phone is stolen.
• Protected: Make sure you use a keypad lock to lock your phone. Unplanned calls can cost a fortune and even though your phone may be in a safe place, such as in a bag or in your pocket, your phone will still get knocked around to a surprising degree. Rough treatment can damage electronic circuit boards so avoid dropping or unnecessarily shaking your phone.
• Battery: Be safe with your batteries. Use only genuine batteries from your phone manufacturer and only buy from authorized dealers. Going for the cheap option of a counterfeit battery can be dangerous.
• Clean: Don't use harsh detergents, cleaning solvents or harsh chemicals to clean your phone. Wipe only with a soft cloth.
• Covered: a protective cover will help repel dust and dirt, and prevent scratches. Make sure the cover you choose is of good quality. Low quality covers with no air pockets can damage you phone by creating humidity inside the cover.
• Storing your phone: Always store your phone in a dry place. Avoid rain, high humidity and liquids. All of these may contain minerals that could corrode the electronic circuits.
• At the right temperature: To ensure a long life, keep your phone in a stable temperature. Avoid exposing your phone to liquid and/or exposing your phone to extreme temperature change from hot to cold and vice versa. This might create condensation and damage the phone.

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