Last Updated: January 1, 2026
By accessing this website, scheduling a consultation, submitting a form, requesting information, purchasing services, making payment, or otherwise engaging with Valorem Systems ("Company," "we," "our," or "us"), you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service.
If you do not agree to these Terms of Service, you must not use this website or purchase our services.
Your use of this website, our services, our scheduling systems, our forms, our payment portals, and any communication channels operated by Valorem Systems constitutes acceptance of these Terms of Service.
By submitting payment to Valorem Systems, you expressly agree to these Terms of Service, our Privacy Policy, and any other policies referenced herein.
The Company reserves the right to update, modify, or replace these Terms of Service at any time. Continued use of our website or services after such changes constitutes acceptance of the revised terms.
Valorem Systems provides marketing, advertising, lead generation, CRM implementation, automation systems, lead nurturing, sales process consulting, customer retention systems, software integrations, appointment-setting systems, reporting services, and related business growth services.
The scope, features, and deliverables of services may vary between clients and service plans.
Valorem Systems reserves the right to modify, improve, discontinue, or replace any service offering at its discretion.
Submission of payment authorizes Valorem Systems to begin work immediately.
By purchasing any service from Valorem Systems, you acknowledge and agree that:
For subscription-based services, the Client authorizes recurring monthly charges to the payment method on file until the subscription is canceled in accordance with Section 6.
Once payment has been submitted, Valorem Systems may begin work immediately.
Clients acknowledge that onboarding, CRM implementation, automation development, campaign setup, creative development, account configuration, integrations, and related implementation activities generally require approximately seven (7) to ten (10) business days.
This setup and implementation period is considered part of the client's active service term.
The setup period does not extend, pause, delay, or otherwise modify the client's billing cycle.
The client acknowledges that work performed during this period constitutes delivery of services.
All payments made to Valorem Systems are final and non-refundable.
Due to the nature of digital marketing, consulting, software implementation, automation services, lead generation systems, CRM setup, advertising services, and related digital services, Valorem Systems does not provide:
This policy applies regardless of:
The client expressly acknowledges and agrees to this no-refund policy prior to purchasing services.
Certain Valorem Systems services are provided on a recurring monthly subscription basis and automatically renew on each billing date unless canceled in accordance with this Section.
By purchasing a subscription service, the Client authorizes Valorem Systems to automatically charge the payment method on file for all recurring fees, applicable taxes, and approved charges on each billing date until the subscription is canceled.
The Client is solely responsible for managing and canceling its subscription before the next scheduled billing date.
To avoid future charges, the Client must submit written notice of cancellation prior to the upcoming billing date. Cancellation requests may be submitted by email or through any other method expressly authorized by Valorem Systems.
Cancellation requests received after a recurring payment has been processed will apply only to future billing periods.
Once a recurring payment has been successfully processed, that billing cycle is considered active, and all charges are final and non-refundable.
Cancellation prevents future charges only and does not entitle the Client to:
The Client acknowledges and agrees that failure to cancel a subscription before the next billing date does not relieve the Client of responsibility for any charges that have already been processed.
The Client is responsible for ensuring that cancellation requests are submitted with sufficient time to prevent the next scheduled charge.
For clarity, if a Client wishes to discontinue Services, the Client must cancel before the next billing date. Requests made after a payment has been processed will not result in a refund, even if the Client no longer intends to use the Services.
Clients agree to provide all information, access, approvals, credentials, assets, and communication reasonably required for Valorem Systems to perform services.
Clients are responsible for:
Delays caused by the client do not entitle the client to refunds, service credits, billing adjustments, extensions, or fee reductions.
Failure to provide required information or access may limit the Company's ability to perform services.
The client authorizes Valorem Systems to access, manage, modify, configure, and operate systems reasonably necessary to provide services.
These systems may include:
The client represents that they have authority to grant such access.
Unless explicitly stated in a separate written agreement signed by both parties, Valorem Systems does not provide:
Valorem Systems may provide services to multiple businesses operating within the same industry, city, state, market, or region.
No exclusivity shall be implied through conversations, proposals, presentations, marketing materials, emails, or verbal statements.
Valorem Systems does not guarantee any specific business outcome, lead volume, appointment volume, admission volume, conversion rate, revenue amount, profitability, return on investment, or business growth.
The Client acknowledges that marketing, advertising, sales, admissions, and business performance are influenced by numerous factors outside the control of Valorem Systems, including but not limited to:
Valorem Systems makes no guarantee regarding:
Past performance is not indicative of future results.
The Client acknowledges that Valorem Systems does not own, operate, or control any advertising platform, social media platform, search engine, telecommunications provider, CRM provider, software provider, or third-party service used in connection with the Services.
Valorem Systems shall not be responsible for:
Valorem Systems does not guarantee approval of advertisements, advertising accounts, domains, websites, CRM integrations, tracking systems, or any third-party platform account.
The Client is solely responsible for all information, content, advertising claims, promotional materials, website content, landing pages, offers, disclosures, testimonials, representations, and statements used in connection with the Client's business.
Valorem Systems does not independently verify the legality, accuracy, truthfulness, completeness, or regulatory compliance of Client-provided materials.
The Client represents and warrants that all information provided to Valorem Systems is accurate, lawful, and compliant with applicable laws and regulations.
The Client agrees to indemnify and hold harmless Valorem Systems from any claims, investigations, disputes, penalties, fines, lawsuits, or liabilities arising from:
Valorem Systems may assist Clients with SMS marketing, appointment reminders, automated follow-up messages, conversational messaging, lead nurturing campaigns, customer communications, and related messaging services.
The Client acknowledges that Valorem Systems acts solely as a technology provider, marketing provider, implementation provider, and communications facilitator on behalf of the Client.
The Client is solely responsible for ensuring compliance with all applicable laws, regulations, carrier requirements, industry standards, and platform policies related to SMS communications.
This includes, but is not limited to:
The Client represents and warrants that it has obtained all necessary permissions, authorizations, opt-ins, consents, and approvals required to send SMS communications to recipients.
The Client is solely responsible for:
Valorem Systems does not provide legal advice and does not guarantee that any SMS campaign, workflow, contact list, communication strategy, or messaging content complies with applicable law.
Valorem Systems shall not be liable for:
The Client agrees to defend, indemnify, and hold harmless Valorem Systems from any claims, penalties, fines, lawsuits, investigations, liabilities, costs, or expenses arising from the Client's SMS communications, customer contact practices, consent practices, or regulatory compliance obligations.
The Client acknowledges that, during the course of the relationship, it may receive access to confidential and proprietary information belonging to Valorem Systems.
Confidential Information includes, but is not limited to:
The Client agrees not to disclose, distribute, reproduce, sell, share, copy, reverse engineer, or otherwise use Valorem Systems' Confidential Information for any purpose other than receiving Services from Valorem Systems.
These confidentiality obligations shall survive termination of the relationship between the parties.
As part of providing Services, Valorem Systems may receive access to Client-owned systems, data, leads, customer records, campaign information, and other information belonging to or controlled by the Client.
All Client Data, including personally identifiable information submitted by prospective patients, customers, or users through campaigns, websites, forms, or other lead generation activities conducted on the Client's behalf, shall remain the property of the Client.
Valorem Systems does not sell, rent, license, or disclose identifiable Client lead information to competing treatment providers or other third parties for their independent marketing purposes without appropriate authorization or consent.
Valorem Systems may retain and use de-identified, aggregated, anonymized, or statistical information derived from Client Data for internal analytics, reporting, service improvement, product development, benchmarking, machine learning, business operations, security, compliance, and other lawful business purposes, provided such information cannot reasonably be used to identify any individual or Client.
Following termination of the Services, Valorem Systems may retain Client Data to the extent reasonably necessary for legal, regulatory, security, backup, audit, analytics, recordkeeping, dispute resolution, business continuity, and operational purposes.
Valorem Systems may use de-identified, aggregated, anonymized, or statistical information derived from Client Data for lawful business purposes, including analytics, benchmarking, reporting, service improvement, product development, machine learning, operational optimization, and internal business operations, provided such information cannot reasonably be used to identify any individual or Client.
All content, materials, software, systems, workflows, automations, templates, methodologies, documentation, training materials, branding, website content, and proprietary business systems created or owned by Valorem Systems remain the exclusive property of Valorem Systems.
Nothing in these Terms grants the Client ownership of Valorem Systems' proprietary systems, methodologies, processes, software configurations, workflows, intellectual property, or internal business operations.
The Client retains ownership of its pre-existing trademarks, logos, business information, and intellectual property.
Unless otherwise agreed in writing, Valorem Systems retains ownership of all proprietary systems, workflows, templates, automation frameworks, implementation methodologies, and operational processes utilized in providing Services.
The relationship between Valorem Systems and the Client is solely that of independent contracting parties.
Nothing contained in these Terms shall be construed to create:
Neither party shall have authority to bind the other party to any obligation without prior written consent.
The Client agrees to contact Valorem Systems directly regarding any billing concern, service concern, or dispute before initiating a chargeback, payment dispute, reversal, claim, or similar action with any bank, credit card company, payment processor, or financial institution.
The Client acknowledges that payment authorizes Valorem Systems to begin work immediately and that services often commence prior to visible deliverables being provided.
Valorem Systems reserves the right to provide evidence of Services rendered in response to any chargeback or payment dispute, including:
The Client acknowledges that recurring subscription charges processed before a valid cancellation request are authorized charges and are not eligible for refund solely because the Client failed to cancel prior to the applicable billing date.
Improper, fraudulent, or bad-faith chargebacks may result in legal action to recover amounts owed, collection costs, attorney's fees, and related damages to the extent permitted by law.
To the fullest extent permitted by law, Valorem Systems shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages.
This includes, but is not limited to:
In no event shall Valorem Systems' total liability exceed the total amount paid by the Client to Valorem Systems during the thirty (30) days immediately preceding the event giving rise to the claim.
The Client agrees to defend, indemnify, and hold harmless Valorem Systems, its officers, directors, employees, contractors, affiliates, agents, successors, and assigns from and against any claims, damages, liabilities, losses, costs, penalties, fines, judgments, settlements, or attorney's fees arising from:
Valorem Systems shall not be liable for any delay, interruption, failure in performance, or inability to provide Services resulting from causes beyond its reasonable control.
Such causes may include, but are not limited to:
Performance shall be excused for the duration of the force majeure event.
Valorem Systems reserves the right to suspend, restrict, or terminate Services at any time if:
Termination shall not create any obligation to provide refunds.
Outstanding amounts owed to Valorem Systems shall remain immediately due and payable.
The Client agrees that electronic actions shall constitute legally binding acceptance of these Terms.
Electronic acceptance may include:
The Client agrees that such electronic acceptance shall have the same legal force and effect as a handwritten signature.
Any dispute, claim, controversy, or legal proceeding arising out of or relating to these Terms, the Website, or Services provided by Valorem Systems shall be resolved exclusively through binding arbitration.
The parties waive any right to a jury trial.
The parties further agree that disputes shall be resolved solely on an individual basis and not as part of any class action, collective action, representative action, or mass arbitration proceeding.
Arbitration shall take place in Delaware unless otherwise required by applicable law.
The arbitrator's decision shall be final and binding.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware without regard to conflict-of-law principles.
If any provision of these Terms is determined to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, the remaining provisions shall remain in full force and effect.
Any invalid provision shall be modified only to the extent necessary to make it enforceable while preserving its original intent whenever possible.
These Terms of Service constitute the entire agreement between the Client and Valorem Systems regarding the Website and Services.
These Terms supersede all prior or contemporaneous discussions, communications, negotiations, representations, proposals, understandings, promises, and agreements, whether oral or written.
The Client acknowledges that it has not relied upon any statement, representation, promise, guarantee, projection, estimate, or expectation not expressly contained within these Terms.
Failure by Valorem Systems to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
Any waiver must be made in writing and signed by an authorized representative of Valorem Systems.
Valorem Systems reserves the right to update, modify, revise, or replace these Terms at any time.
The most current version shall always be available on the Company's website.
Continued use of the Website or Services constitutes acceptance of any revised Terms.
By accessing the Website, submitting a form, scheduling a consultation, purchasing Services, or making payment to Valorem Systems, the Client acknowledges that they have read, understood, and agreed to these Terms of Service.